Forward Arrow Solutions + Technology (FAST)
Privacy Policy
Effective Date: 2023-01-01
Last Updated: 2025-05-14
Forward Arrow Solutions Ltd. ("we," "us," or "our") respects your privacy and is committed to protecting the personal data you share with us through our Software as a Service (SaaS) platform, FAST. This Privacy Policy explains how we collect, use, store, and share your personal information, and your rights under applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
- Information We Collect
We collect the following types of information:
- Information You Provide Directly
- Name, email address, and contact information
- Company name and job title
- Billing details and payment method (processed securely by Stripe)
- Uploaded data (e.g., settlement reports, employee information, tractor information)
- Support requests or communications
- Automatically Collected Information
- Log data (IP address, browser type, device information)
- Usage data (features accessed, time spent on platform)
- Cookies and similar tracking technologies (see Cookie Policy)
- How We Use Your Information
We use your data to:
- Provide and maintain the FAST platform
- Process payments and manage billing
- Respond to your requests and support inquiries
- Send important service updates and communications
- Analyze and improve platform performance
- Comply with legal obligations
We may also use aggregated and anonymized data to improve our services and develop new features. This data does not identify you personally.
- Sharing of Information
We do not sell your personal data.
We may share your information with:
- Service providers (e.g., Stripe for payments, hosting providers) under contract
- Legal authorities when required by law
- Third parties in the event of a merger, acquisition, or asset sale (with notice to users)
- Data Retention
We retain personal data only as long as necessary to:
- Provide the FAST service
- Fulfill the purposes outlined in this policy
- Comply with legal and financial obligations
You may request deletion of your data at any time (see Section 7).
- International Data Transfers
If you are accessing FAST from outside the United States, please note that your information may be transferred to and processed in the United States. We ensure appropriate safeguards are in place when required by law (e.g., Standard Contractual Clauses under GDPR).
- Your Rights
Depending on your jurisdiction, you may have the following rights:
Under GDPR (EU/EEA Residents):
- Right to access, correct, or delete your personal data
- Right to data portability
- Right to restrict or object to processing
- Right to lodge a complaint with a supervisory authority
Under CCPA (California Residents):
- Right to know what personal data we collect and share
- Right to delete personal data
- Right to opt-out of sale (we do not sell personal data)
- Right to non-discrimination for exercising these rights
- Data Access and Deletion Requests
You may request access to, correction of, or deletion of your personal data by contacting us at:
- 📧 support@helpdesk.fx-fast.com
- 📬 Forward Arrow Solutions Ltd.
- 📬 12320 Barker Cypress Rd.
- 📬 Ste 600 #1072
- 📬 Cypress, TX 77429
We will respond to verified requests within the timeframes required by applicable laws.
- Security Measures
We use industry-standard technical and organizational measures to protect your personal data, including encryption, access controls, and secure data storage. However, no system is completely secure.
- Children’s Privacy
FAST is not intended for use by children under the age of 13 (or equivalent minimum age under local law). We do not knowingly collect data from children without parental consent.
- Updates to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify users via email or through the FAST platform at least 30 days in advance, as required.
- Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
