Drivers receive login credentials for the FAST mobile app by email from contact@fx-fast.com. If you haven’t received this email, please check your Spam or Junk folder before contacting your BC or company administrator. Your username is your Driver ID followed by the company name, ie #######@xyzlogistics. Please note .com is not required after the company name to login.

1. Verify Your Credentials Ensure you’re using the correct username and password. Double-check your login details, paying close attention to capitalization, as passwords are case-sensitive. When entering your password, it’s a good idea to copy and paste it to avoid typos, but be careful that you don’t accidentally include any extra spaces at the beginning or end, which can cause login failures.
2. Avoid Locking Yourself Out If you’re unable to log in after a few attempts, it’s important to stop and contact your BC or company administrator for assistance. Continuing to try may result in your account being temporarily locked due to multiple failed login attempts. To avoid this, reach out for help right away—they can verify your credentials or provide a password reset if needed, ensuring you don’t get locked out.
3. Reset Your Password If you’re unable to log in, you can request a password reset by contacting your BC or company administrator. They can provide you with an updated password, but keep in mind it may take a few minutes before you can log in with the new credentials. Be patient during this time, as the system may need to update before accepting your new password.
4. Check Your Internet Connection Make sure your cellular data signal is strong. If you’re experiencing issues, try switching to a Wi-Fi network, as this can often improve connectivity. Don’t worry if you temporarily lose your signal—the FAST app automatically caches your data and will keep attempting to send your pre-trip information until an internet connection is restored.
5. Clear Browser Cache and Cookies Sometimes stored cache and cookies can interfere with your ability to sign in. Clear your browser’s cache and cookies through the settings menu. After doing so, close and reopen the browser, then try logging in once more.
6. Try a Different Browser or Device If the issue persists, switch to a different web browser (such as Chrome, Firefox, or Safari) or try logging in from another device, like a smartphone, tablet, or another computer. This helps determine whether the issue is with your device or the app itself.
7. Delete the App and Redownload If you’re using the FAST on a mobile device, try deleting the app entirely and redownloading it from https://pro.fx-fast.com/login. This will ensure you’re working with the latest version of the FAST app and can resolve potential software issues. After reinstalling, try logging in again.
8. Contact Support If none of the above steps work, reach out by email to the Helpdesk at support@helpdesk.fx-fast.com. Provide details about your issue, including any error messages or actions you’ve already taken. We’ll be able to assist with more advanced troubleshooting or escalate the issue if necessary.